November 21, 2019, 12:00 pm – 1:30 pm CT / 1:00 pm – 2:30 pm ET
Leadership Tools, Performance Improvement, and 100 Day Plans
Session Overview
Dr. J. Michael Henderson and CEO Kevin Cook received rave reviews for their presentation on their quality journey of the Chief Medical Officer at the University of Mississippi Medical Center. Our audience survey revealed you wanted more from them regarding their tools such as their 100 Day Plans. They will be joined by Dr. Shannon Pittman, their chair of Family Medicine and Candice Whitfield, the Administrator of their CMO office who will discuss the work. Dr. Henderson is the former Chief Quality Officer of the Cleveland Clinic and has a long history of work in performance improvement. Kevin Cook is responsible for the strategic leadership of the UMMC Health System, including University Hospital, Wiser Women and Infants Hospital, Conerly Critical Care Hospital, Children’s of Mississippi, UMMC Holmes County and UMMC Grenada, and all UMMC-owned ambulatory clinics.
We offer these online webinars at no cost to our participants.
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Webinar Video, and Downloads
Webinar Video:
National Survey Results:
Click here to download the National Survey Results. 
Speaker Slide Set:
Click here to download the combined speakers’ slide set in PDF format – one (1) slide per page.
Click here to download the combined speakers’ slide set in PDF format – four (4) slides per page.
To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose “Save Target As.” (In some browsers it might say “Save Link As.”)
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Date, Time, Dial-in Information, & FAQs
November 21, 2019
- 01:00 PM to 2:30 PM Eastern Daylight Time
- 12:00 PM to 1:30 PM Central Daylight Time
- 11:00 AM to 12:30 PM Mountain Daylight Time
- 10:00 AM to 1:30 AM Pacific Daylight Time
Dial-in Info: Audio will be provided through your computer (VoIP) at no cost to you. If VoIP is not an option on your computer, you can use the following number to dial-in: 1-408-792-6300 Access code: 827 772 982 #. If you use this dial-in number, you will be charged by your local phone company or long-distance provider for the call.
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CE Credit Information
Learning Objectives:
- Awareness: Participants will understand and be able to discuss an update on performance improvement tools such as 100 Day plans from the CEO and senior leader perspective.
- Accountability: Participants will understand who may be accountable for responding to, and prioritizing, the opportunities for improvement in working with senior leaders.
- Ability: Participants will learn about competencies important to undertaking and succeeding in collaborating with their senior leaders on performance improvement programs.
- Action: Participants will learn what actions they may need to take in improving their work with senior leaders in performance improvement.
CE Participation Documentation
Texas Medical Institute of Technology, approved by the California Board of Registered Nursing, Provider Number 15996, will be issuing 1.5 contact hours for this webinar. TMIT is only providing nursing credit at this time.
To request a Participation Document, please click here.
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Related Resources
- National Quality Forum. Safe Practice 1: Culture of Safety Leadership Structures and Systems. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at:
http://www.qualityforum.org/.
- National Quality Forum. Safe Practice 2: Culture Measurement, Feedback, and Intervention. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at
http://www.qualityforum.org/. - National Quality Forum. Safe Practice 3: Teamwork Training and Skill Building. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at
http://www.qualityforum.org/. - National Quality Forum. Safe Practice 4: Risks and Hazards. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at
http://www.qualityforum.org/. - National Quality Forum. Chapter 9: Opportunities for Patient and Family Involvement. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at
http://www.qualityforum.org/.
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Questions about the Webinar series or need technical assistance?
E-mail webinars@safetyleaders.org or call 512-473-2370 between 9:00 a.m. and 4:30 p.m. CT