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July 18, 2019, 12:00 pm – 1:30 pm CT / 1:00 pm – 2:30 pm ET


The Quality Journey:  The CEO and CMO View

Session Overview

Dr. J. Michael Henderson and CEO Kevin Cook will address the quality journey of the Chief Medical Officer at the University of Mississippi Medical Center.  Dr. Henderson is the former Chief Quality Officer of the Cleveland Clinic and has a long history of work in performance improvement. Kevin Cook is responsible for the strategic leadership of the UMMC Health System, including University Hospital, Wiser Women and Infants Hospital, Conerly Critical Care Hospital, Children’s of Mississippi, UMMC Holmes County and UMMC Grenada, and all UMMC-owned ambulatory clinics.

A panel of patient advocates and experts will react to the presentations.

We offer these online webinars at no cost to our participants.

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Webinar Video, and Downloads

Webinar Video:

Click here to download the National Survey Results.

Speaker Slide Set:

Click here to download the combined speakers’ slide set in PDF format – one (1) slide per page.   
Click here to download the combined speakers’ slide set in PDF format – four (4) slides per page.   

To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose “Save Target As.” (In some browsers it might say “Save Link As.”)

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Registration Information and CE Credit Information

Register: This webinar has previously taken place.  See webinar video above.

  Webinar date: July 18, 2019

      Time:

  • 01:00 PM to 2:30 PM Eastern Daylight Time
  • 12:00 PM to 1:30 PM  Central Daylight Time
  • 11:00 AM to 12:30 PM  Mountain Daylight Time
  • 10:00 AM to a1:30 AM  Pacific Daylight Time

We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to webinars@safetyleaders.org with the session title in the e-mail message header.

  • Questions about the Webinar series?
    E-mail webinars@safetyleaders.org or call 512-473-2370 between 9:00 a.m. and 4:30 p.m. CT.
  • Need technical assistance with registration? Call 512-457-7605 between 9:00 a.m. and 4:30 p.m. CT.


Learning Objectives:

  • Awareness:  Participants will understand and be able to discuss an update on important patient safety issues related working with CEOs and senior leaders.
  • Accountability:  Participants will understand who may be accountable for responding to, and prioritizing, the opportunities for improvement in working with senior leaders.
  • Ability:  Participants will learn about competencies important to undertaking and succeeding in relationships with senior leaders.
  • Action:  Participants will learn what actions they may need to take in improving their work with senior leaders.

CE Participation Documentation

Texas Medical Institute of Technology, approved by the California Board of Registered Nursing, Provider Number 15996, will be issuing 1.5 contact hours for this webinar. TMIT is only providing nursing credit at this time.

To request a Participation Document, please click here.

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Session Speakers and Panelists

J. Michael Henderson, MB ChB. FRSC(Ed). FACS
J. Michael Henderson, MB ChB. FRSC(Ed). FACSThe Quality Journey: The CEO and CMO View
Bio
Kevin Cook, MSBA
Kevin Cook, MSBAThe Quality Journey: The CEO and CMO View
Bio
Tom Van Dawark
Tom Van DawarkDiscussion and Reaction to Presentation
Bio
Jennifer Dingman
Jennifer DingmanDiscussion and Reaction to Presentation AND the Voice of Patient and Family
Bio
C. R. Denham, II, MD
C. R. Denham, II, MDIn the News and Recent Polling
Bio

Related Resources

  1. National Quality Forum. Safe Practice 1: Culture of Safety Leadership Structures and Systems. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at: http://www.qualityforum.org/.   
  2. National Quality Forum. Safe Practice 2: Culture Measurement, Feedback, and Intervention. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/.   
  3. National Quality Forum. Safe Practice 3: Teamwork Training and Skill Building. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org.   
  4. National Quality Forum. Safe Practice 4: Risks and Hazards. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/.   
  5. National Quality Forum. Chapter 9: Opportunities for Patient and Family Involvement. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/ .  

  In the News

  1. Modern Healthcare July 11, 2019; Diagnosis Errors Account For One-third of Severe Harm Malpractice Claims; https://www.modernhealthcare.com/safety-quality/diagnosis-errors-account-one-third-severe-harm-malpractice-claims
  2. Modern Healthcare June 28, 2019; Quarter Of Hospitals Fail To Comply with Leapfrog’s Never-event Policy; https://www.modernhealthcare.com/safety-quality/quarter-hospitals-fail-comply-leapfrogs-never-event-policy
  3. Global News June 12, 2019; Saskatoon’s Heart Safe Program Saves 3 Lives In Under A Month; https://globalnews.ca/news/5382662/saskatoon-heart-safe-aed/
  4. The Washington Post July 16, 2019; 76 Billion Opioid Pills: Newly Released Federal Data Unmasks The Epidemic; https://www.washingtonpost.com/investigations/76-billion-opioid-pills-newly-released-federal-data-unmasks-the-epidemic/2019/07/16/5f29fd62-a73e-11e9-86dd-d7f0e60391e9_story.html?utm_term=.a5a370078212
  5. HealthData Management June 26, 2019; New Med School Curriculum to Emphasize Patient Safety; https://www.healthdatamanagement.com/news/new-med-school-curriculum-to-emphasize-patient-safety
  6. Law Enforcement Today June 25, 2019; Firefighter Killed, Officer Shot After Man Revived With Narcan Opens Fire; https://www.lawenforcementtoday.com/firefighter-killed-officer-shot/
  7. ABC News June 14, 2019; Officers Cleared Of Wrongdoing In Shooting That Left Firefighter, Suspect Dead In Wisconsin; https://abcnews.go.com/US/officers-cleared-wrongdoing-shooting-left-firefighter-suspect-dead/story?id=63717912
  8. The Philadelphia Inquirer June 25, 2019; Strangers Sprang Into Action To Save A Life On The Subway. What If Policymakers Shared These Values?; https://www.inquirer.com/opinion/commentary/narcan-overdose-opioids-philadelphia-20190625.html
  9. Houston Chronicle June 25, 2019; MD Anderson Patient Died After Getting Contaminated Blood; https://www.houstonchronicle.com/news/health/article/MD-Anderson-patient-died-after-getting-14047717.php
  10. CNN June 26, 2019; Theranos Founder Elizabeth Holmes’ Trial Set For Summer 2020; https://www.cnn.com/2019/06/28/tech/theranos-elizabeth-holmes-trial-date/
  11. NJ.com July 02, 2019; Rutgers Pays $375K To Settle Suit Claiming Top Doctor Propositioned, Sexually Harassed Residents; https://www.nj.com/essex/2019/07/rutgers-pays-375k-to-settle-suit-claiming-top-doctor-propositioned-sexually-harassed-residents.html
  12. CNN July 03, 2019; Drowning Is The Leading Cause Of Accidental Death For Young Children. Here’s How To Prevent It; https://www.cnn.com/2019/07/03/health/iyw-drowning-prevention-trnd/index.html
  13. CNN July 04, 2019; Bleeding Kits Available on Cape Cod Beaches In Case of Shark Attack; https://www.cnn.com/2019/07/04/us/shark-bleeding-kit-beach-cape-cod-trnd/index.html
  14. Newsweek July 09, 2019; Harvard Fencing Coach Dismissed After Home Sale Raised Conflict Of Interest Concerns; https://www.newsweek.com/harvard-fencing-coach-dismissed-after-home-sale-raised-conflict-interest-concerns-1448403
  15. Time July 08, 2019; Inside Instagram’s War on Bullying; https://time.com/5619999/instagram-mosseri-bullying-artificial-intelligence/
  16. US News & World Report July 11, 2019; Shortening Trainee Doctor Hours Hasn’t Harmed Patients; https://www.usnews.com/news/health-news/articles/2019-07-11/shortening-trainee-doctor-hours-hasnt-harmed-patients
  17. American Heart Association July 10, 2019; Bystander CPR Less Likely For Black Kids In Poorest Neighborhoods; https://www.sciencedaily.com/releases/2019/07/190710171418.htm
  18. Modern Healthcare July 11, 2019; Ohio Hospital Fires 23 In Case Of Excessive Doses, Deaths; https://www.modernhealthcare.com/providers/ohio-hospital-fires-23-case-excessive-doses-deaths
  19. Modern Healthcare July 11, 2019; Michigan Surgeon Accused Of $60M Healthcare Fraud; https://www.modernhealthcare.com/legal/michigan-surgeon-accused-60m-healthcare-fraud