The Human Resources department at many healthcare organizations have evolved from employee advocacy and concierge functions to becoming an employer’s “defense department”. In some cases HR has become weaponized against the very employees who trust them. The trend can put patient safety and quality leaders in a position of distrust with frontline staff. Cynthia Shapiro, a former HR leader and bestselling author of Corporate Confidential will be interviewed and react to caregiver patient safety cases and apply the “50 Secrets” of her book to the healthcare environment.
We will discuss the positive ways of ensuring your HR department behaves in a proper manner after an adverse event.
A panel of patient advocates and experts will react to the presentations.
We offer these online webinars at no cost to our participants.