August 16, 2018, 12:00 pm – 1:30 pm CT / 1:00 pm – 2:30 pm ET

The HR Department – Friend or Foe:
Critical Patient & Caregiver Safety Events

Session Overview

The Human Resources department at many healthcare organizations have evolved from employee advocacy and concierge functions to becoming an employer’s “defense department”.  In some cases HR has become weaponized against the very employees who trust them. The trend can put patient safety and quality leaders in a position of distrust with frontline staff. Cynthia Shapiro, a former HR leader and bestselling author of Corporate Confidential will be interviewed and react to caregiver patient safety cases and apply the “50 Secrets” of her book to the healthcare environment.

We will discuss the positive ways of ensuring your HR department behaves in a proper manner after an adverse event.

A  panel of patient advocates and experts will react to the presentations.

We offer these online webinars at no cost to our participants.

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Webinar Video and Downloads:

Click here to download the National Survey Results.  

Speaker Slide Set:

Click here to download the combined speakers’ slide set in PDF format – one (1) slide per page.   

To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose “Save Target As.” (In some browsers it might say “Save Link As.”)

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Registration Information and CE Credit Information

 Register:  This webinar has previously taken place.  Refer to the webinar video above.

  When:  August 16, 2018   Time: 12:00 pm – 1:30 pm CT / 1:00 pm – 2:30 pm ET
We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to webinars@safetyleaders.org with the session title in the e-mail message header.

  • Questions about the Webinar series?
    E-mail webinars@safetyleaders.org or call 512-473-2370 between 9:00 a.m. and 4:30 p.m. CT.
  • Need technical assistance with registration? Call 512-457-7605 between 9:00 a.m. and 4:30 p.m. CT.

Learning Objectives:

  • Awareness:  Participants will understand and be able to discuss important HR issues related to patient and caregiver safety.
  • Accountability:  Participants will understand who may be accountable for responding to, and prioritizing, the opportunities for improvement in HR issues related to patient and caregiver safety.
  • Ability:  Participants will learn about competencies important to impact HR issues related to patient and caregiver safety.
  • Action:  Participants will learn what actions they may need to take in order to reduce the patient safety and caregiver safety risk related to behaviors of the HR department of a healthcare organization.

CE Participation Documentation

Texas Medical Institute of Technology, approved by the California Board of Registered Nursing, Provider Number 15996, will be issuing 1.5 contact hours for this webinar. TMIT is only providing nursing credit at this time.

To request a Participation Document, please click here.

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Session Speakers and Panelists

Cynthia Shapiro
Cynthia ShapiroA Case Study Interview: Weaponizing HR
Perry Bechtle, III
Perry Bechtle, IIIMed Tac Update: College and Scout Programs, University of Florida
C. R. Denham, II, MD
C. R. Denham, II, MDIn the News and Recent Polling
Dan Ford, MBA, LFACHE
Dan Ford, MBA, LFACHEIncluding Patients and Families in Root Cause Analysis

Related Resources

  1. CNN Aug 06, 2018 Surgeon Falsely Accused of Wrongdoing Tries to Recover his Name; https://www.cnn.com/2018/08/06/health/ricardo-quarrie-doctor-falsely-accused/index.html  
  2. AAPS July 26, 2018; AAPS Asks Court for Justice for Physician Subject to Retaliation after Speaking Out for Patients; https://aapsonline.org/aaps-asks-court-to-protect-physician-whistleblower-from-hospital-retaliation/  
  3. The Austin Chronicle April 20, 2018; Dr. Robert Van Boven, the Whistleblower; https://www.austinchronicle.com/news/2018-04-20/dr-robert-van-boven-the-whistleblower/  
  4. Reuters October 13, 2017; After Medical Errors, Patients Want Doctors to Hear Them Out; https://www.reuters.com/article/us-health-medicalerrors/after-medical-errors-patients-want-doctors-to-hear-them-out-idUSKBN1CI2ZH  
  5. The Washington Post March 12, 2017; Should Hospitals — and Doctors — Apologize for Medical Mistakes?; https://www.washingtonpost.com/national/health-science/should-hospitals–and-doctors–apologize-for-medical-mistakes/2017/03/10/1cad035a-fd20-11e6-8f41-ea6ed597e4ca_story.html?utm_term=.0090a6bff314  
  6. Forbes Jan. 08, 2018; HR Departments Must Urgently Become Human Capital Departments; https://www.forbes.com/sites/glennllopis/2018/01/08/hr-departments-must-urgently-become-human-capital-departments/#7c8bbf8821a6  
  7. National Quality Forum. Safe Practice 1: Culture of Safety Leadership Structures and Systems. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at: http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx.   
  8. National Quality Forum. Safe Practice 2: Culture Measurement, Feedback, and Intervention. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx.   
  9. National Quality Forum. Safe Practice 3: Teamwork Training and Skill Building. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx.   
  10. National Quality Forum. Safe Practice 4: Risks and Hazards. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx.   
  11. National Quality Forum. Safe Practice 18: Pharmacist Leadership Structures and Systems. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx.   
  12. National Quality Forum. Chapter 9: Opportunities for Patient and Family Involvement. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx.   

In the News

  1. New England Journal of Medicine Aug 09, 2018; Active Shooter Response at a Health Care Facility; https://www.nejm.org/doi/full/10.1056/NEJMms1800582  
  2. HealthIT Analytics Aug 13, 2018; Amazon, Google, IBM Pledge Health Data Standards, Interoperability; https://healthitanalytics.com/news/amazon-google-ibm-pledge-health-data-standards-interoperability