All performance solutions are designed to be:

Patient-Centered

• Solutions must enable best or better practices that deliver patient-centered care, rather than procedure-, facility-, or doctor-centered care.

Evidence-Based

• Grounded in evidence-based medicine and complemented by the best available expert opinion, solutions must be tied to the best verifiable evidence available.

Systems Performance Driven

• The major failure of U.S. healthcare is the failure of systems, rather than the failure of people who are the healthcare providers. Optimal solutions improve target systems.

Target Performance Measures

Patient Safety

• The most critical issue in U.S. healthcare is patient safety. This is the most basic indicator for quality and is the first-order target measure for HCC Global/TMIT Global.

Clinical Effectiveness

• Clinical outcomes have always been a centerpiece of performance, but they are now being tied to Pay-for-Performance, which provides clear development targets.

Operational Efficiency

• Enterprise-wide performance pivots around integrated clinical, operational, and financial performance (integrated performance). Clear operational targets are key.

Patient-Centeredness

• Both a design principle and performance target, the performance solutions of the future will be measured from the perspective of the patient as the center of evaluation.

Timeliness

• A clear attribute of high-reliability organizations, time-based measures have become critical indicators of enterprise, procedure, and patient satisfaction performance.

Equity

• Equity across patient types and minorities is becoming an important quality factor.