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July 19, 2012, 1:00 pm - 2:30 pm ET
Critical Culture Issues for Safety Leaders – 2012
 Session Overview

Is your hospital staff part of the 56% still concerned about reporting mistakes? Non-punitive error reporting is foundational to a culture of safety, and lack of transparency spells disaster for hospital staff, culture, and, most importantly, patients.

Hear from Jim Battles, PhD, author of the seminal article "Disaster Prevention: Lessons Learned from the Titanic," social science analyst for patient safety at AHRQ, and one of the tireless advocates and developers of AHRQ's "Hospital Survey on Patient Safety Culture." Launched in 2004, the Survey is the leading diagnostic culture tool, used extensively in the U.S. and worldwide, to measure key culture dimensions and reliabilities. Jim will provide insight and lessons learned from the recent 2012 analysis of AHRQ Survey data; present the areas where organizations are succeeding; and address opportunities for developing a non-punitive culture and increased transparency.

Immediately following, Frank Mazza, MD, Vice President/Chief Patient Safety Officer and Associate Chief Medical Officer for Seton Family of Hospitals in Austin, TX, will share some initial lessons about the use of simulation as a tool to raise awareness and understanding of human factors, and how human-performance limitations can lead to predictable errors.

Webinar Video and Downloads

To download a complete version of the transcript of the webinar, click here.  

Speaker Slide Sets:

Click here to download the combined speakers' slide set in PDF format.     

To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose "Save Target As." (In some browsers it might say "Save Link As.")

The slide set could take several minutes to download.

Related Resources:
Disaster prevention: lessons learned from the Titanic –  Battles JB  
Videos Related to Dr. Battles' Article  
Hospital Survey on Patient Safety Culture – AHRQ  
Registration Information and CE Credit Information:
Click here to register for this Webinar.

 When:  July 19, 2012 Time: 1:00 p.m.-2:30 p.m. ET
We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to webinars@safetyleaders.org with the session title in the e-mail message header.
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Learning Objectives
  • Participants will gain knowledge about using the AHRQ Hospital Survey on Patient Safety Culture to identify gaps and benchmarks compared with other organizations.
  • Participants will discover where organizations have made significant gains in the culture of safety and where opportunities for improvements still exist.
  • Participants will learn about the Seven Steps of Action which give hospitals guidance on steps they can take to turn their survey results into actual patient-safety culture improvement.
  • Participants will learn about using simulation to better understand human-performance limitations and human factors.

CE Participation Documentation

Texas Medical Institute of Technology, approved by the California Board of Registered Nursing, Provider Number 15996, will be issuing 1.5 contact hours for this webinar.

Nurse Faculty: Justine Medina

To request CE credit, please click here.

Charles R. Denham, MD

Charles R. Denham, MD, is the founder and the chairman of Texas Medical Institute of Technology (TMIT), a non-profit medical research organization dedicated to driving adoption of clinical solutions in patient safety and healthcare performance improvement.

 Patient Safety Advocate
Jennifer Dingman
The Voice of Patient and Family

Jennifer Dingman realized, after her mother's death in 1995 due to errors in medical diagnoses and treatment, that there is little to no help available for patients and their families in similar situations. This life-changing experience left her feeling vulnerable, and she decided to dedicate her life to help prevent medical tragedies from happening to others.

 Session Panelists
James Battles, PhD
Critical Culture Issues for Safety Leaders

James Battles, PhD is a native of Ohio, where he did his undergraduate education at Miami University and received his doctorate in medical education from the Ohio State University. In November 2000, Dr. Battles joined the Agency for Healthcare Research and Quality (AHRQ) in Rockville, MD, as Senior Service Fellow for Patient Safety where he is senior content specialist in patient safety for AHRQ's patient safety initiative.

Frank Mazza, MD
Simulation As a Tool to Assess Human Performance

Frank Mazza, MD, leads organization-wide patient safety initiatives that have been recognized nationally for innovation. Previously, he served for seven years as Vice President for Medical Affairs at Seton Medical Center Austin. He also served as Chief of Staff and President of the Network Medical Staff; as Medical Director for Seton's Sleep Disorders Center; as Chairman of the Board of Seton FamilyCare; and as Chairman of the Contracting Committee of the Seton Physician-Hospital Network. He continues in the roles of Network Medical Director for both Respiratory Care and of Seton's Simulation Center.

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