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Off the Wall: Save Lives by Putting Your Values to Work
 Session Overview

Author Ann Rhoades will present concepts from her new book, Built on Values: Creating an Enviable Culture That Outperforms the Competition. A panel of great experts whose organizations have "lived their values" will share their reactions, along with the reaction from a leading patient advocate. Learn how to breathe life into your vision statement and tie values to behaviors spelled out in your safety programs.

This webinar will cover the concepts of changing culture for improved safety programs.
Webinar Video and Downloads

To download a complete version of the transcript of the webinar, click here.  

Speaker Slide Sets:

To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose "Save Target As." (In some browsers it might say "Save Link As.")

Click here to download the combined speakers' slide set in PDF format.  

The slide set could take several minutes to download.

Related Resources:
Barnett: To improve health care, keep the focus on the patient  
Registration Information and CE Credit Information:
Click here to register for this Webinar.

 When:  January 20, 2011, Time: 1:00 p.m.-2:30 p.m. ET
We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to help@safetyleaders.org with the session title in the e-mail message header.
  • Questions about the Webinar series?
    E-mail help@safetyleaders.org or call
    512-457-7676 between 9:00 a.m. and 4:30 p.m. CT.
  • Need technical assistance with registration? Call 512-457-7605 between 9:00 a.m. and 4:30 p.m. CT.
Topics for Discussion:
  • The panelists will convey what actions can be taken to translate the messages about an enviable culture into one that specifically applies to healthcare.
  • Top experts will share their reactions to the main components of the book and apply it to their own success stories in improving patient safety measures.
  • A special guest, patient advocate activist Regina Holliday, will discuss how application of this concept might have an impact on how patients and caregivers perceive the level of care provided, from the caregiver perspective.
Learning Objectives
  • Understand how specific values can be tied to behaviors and then tied to performance.
  • Be able to apply the concept of "built on values" to your organization.
  • Learn how to communicate through the language of values to the C-Suite – CEOs, CFOs, COOs, Chief Quality Officers AND the Governance Boards – to make them accountable for safety.

CE Participation Documentation
For CE credit information, please click here.

Charles Denham, MD
Welcome and Overview

Charles R. Denham, MD, is a founder and the chairman of Texas Medical Institute of Technology (TMIT), a non-profit medical research organization dedicated to driving adoption of clinical solutions in patient safety and healthcare performance improvement.

 Session Panelist
Ann Rhoades, MBA

Ann Rhoades, MBA, is an international People Systems expert, CEO of CareLeaders Corporation, and author of the book Built on Values, Creating an Enviable Culture That Outperforms the Competition. She held the position of Vice President (VP) of the People Department for Southwest Airlines; of Executive VP of Team Services for Promus Hotel Corporation; and, most recently, of Executive VP of People for JetBlue Airways, where she currently remains as a Board Member, as well as President of People Ink, her human resources consulting company.

 Reaction Panel
Douglas Waite

Douglas Waite joined Seton Family of Hospitals in Austin, TX, in 2000 as Senior Vice President and Chief Financial Officer. His responsibilities include revenue cycle, general accounting, financial reporting, third-party reimbursement, tax reporting, financial planning, cost accounting, internal consulting, and revenue integrity.

Charles J. Barnett, FACHE

Charles J. Barnett, FACHE, is the President and Chief Executive Officer of the Seton Family of Hospitals based in Austin, TX. In this role Mr. Barnett is responsible for effectively leading Seton in meeting the healthcare needs of the growing communities that Seton serves.

Frank Mazza, MD

Frank Mazza, MD, has practiced pulmonary and critical care medicine in Austin, TX, for 27 years. Currently, he serves as Chief Patient Safety Officer and system-level Associate Chief Medical Officer for the Seton Family of Hospitals. His primary area of expertise has been in the area of Clinical Process Improvement and Patient Safety, and he currently leads or has led multiple teams that have focused their efforts on standardizing care and care processes.

Tom Van Dawark, MBA

Tom Van Dawark, MBA, is CEO and Principal Consultant of Orca Partners LLC, a firm that partners with boards and CEOs to enhance organization performance by applying best practices in board governance and aligning the work of the board with the organization's strategic plan.

Regina Holliday

Regina Holliday is a Washington, DC-based patient rights arts advocate. She is currently at work on a series of paintings depicting the need for clarity and transparency in medical records. She placed her first mural in the series in May 2009 in Pumpernickel's Deli based on the nutrition facts food label combined with her husband's medical chart. After the death of her husband, Fred Holliday II, on June 17, 2009, she began a large mural entitled "73 cents."

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