Clear Communication Practices for Safer Healthcare (Safe Practices 12-16)
Join NQF and TMIT for a FREE webinar that addresses Safe Practices for facilitating Information Transfer and Clear Communication.
Safe Practice 12: Patient Care Information
Safe Practice 13: Order Read-Back and Abbreviations
Safe Practice 14: Labeling of Diagnostic Studies
Safe Practice 15: Discharge Systems
Safe Practice 16: Safe Adoption of Computerized Prescriber Order Entry
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SP 12: Understand how to ensure that healthcare information, such as critical test results, is provided in a timely manner and in a clearly understandable form to patients and to all of the patients healthcare providers/professionals who need that information to provide continued care.
SP 13: Learn how to incorporate within your organization safe, effective communication strategies to include order read-back and a standardized list of "Do Not Use" abbreviations.
SP 14: Describe how to implement standardized policies, processes, and systems to ensure accurate labeling of radiographs, laboratory specimens, or other diagnostic studies.
SP 15: Discuss the clinical and operational pearls from the Reengineered Discharge (RED) program for a comprehensive patient discharge plan.
SP 16: Understand the importance of implementing a computerized prescriber order entry (CPOE) system built upon the foundation of evidence-based care, readiness of healthcare organization staff and independent practitioners, and an integrated information technology.
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When:November 19, 2009 1:00 p.m. - 2:30 p.m. ET
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Hayley Burgess, PharmD Welcome and Safe Practice Overview
Hayley Burgess, PharmD, is the Director of Performance Improvement, Measures, Standards, and Practices for TMIT. As the team leader at TMIT coordinating the update to the National Quality Forum Safe Practices for Better Healthcare that was released in 2009, she also plays an instrumental role in the development and management of the Leapfrog Safe Practices Program supported by TMIT.
David W. Bates, MD, MSc Topic: Achieving Success with CPOE
David W. Bates, MD, MSc, is an expert in patient safety and in using information technology to improve clinical decision-making, patient safety, quality-of-care, and cost-effectiveness. A practicing general internist, Dr. Bates is Chief of the Division of General Internal Medicine at Brigham and Women’s Hospital in Boston, a Professor of Medicine at Harvard Medical School, and a Professor of Health Policy and Management at the Harvard School of Public Health, where he co-directs the Program in Clinical Effectiveness. He also serves as Medical Director of Clinical and Quality Analysis for Partners HealthCare System.
Kimberly Visconti, RN Topic: Using the Re-Engineered Discharge (RED) to Implement NQF Safe Practice 15: Discharge Systems
Kimberly Visconti, RN, has been a Discharge Advocate for Project RED (Re-Engineered Discharge) at Boston Medical Center since 2006. She contributed to development of the RED tools and implementation of the RED process at BMC.
Peter B. Angood, MD, FRCS(C), FACS, FCCM Topic: Practical Implementation Approaches to Patient Care Information, Order Read-Back and Abbreviations, and Labeling of Diagnostic Studies
Peter B. Angood, MD, FRCS(C), FACS, FCCM, is NQFs first senior advisor on patient safety. In this role, Dr. Angood will guide projects to improve patient safety and quality. He will also provide technical expertise on projects related to the National Priorities Partnerships goal of improving the safety and reliability of Americas healthcare system.
Arlene Salamendra Discussion: Roles for the Patient Advocate
Arlene Salamendra is a former Board member and Staff Coordinator of Families Advocating Injury Reduction (FAIR). A number of years ago, she was the subject of a preventable medical error. Since that time, she has devoted a portion of her time to giving support to other patients who have been injured or have lost a loved one, and rectifying the systems errors that lead to preventable medical errors. She is a member of the TMIT Patient Advocate Team.