Clear Communication Practices for Safer Healthcare (Safe Practices 12-16)

Session Overview Join NQF and TMIT for a FREE webinar that addresses Safe Practices for facilitating Information Transfer and Clear Communication. Safe Practice 12: Patient Care Information Safe Practice 13: Order Read-Back and Abbreviations Safe Practice 14: Labeling of Diagnostic Studies Safe Practice 15: Discharge Systems Safe Practice 16: Safe Adoption of Computerized Prescriber Order Entry
To go to the Webinar Forum, please click here for webinar questions, comments, or other useful links for the webinar.
Session Audio File and downloads View Recording For a transcript of the webinar, click here. Speaker Slide Sets: To view the file, click the desired link. To save to your hard drive, right click on the link and choose "Save Target As." (In some browsers it might say "Save Link As.") Click here to download combined speakers’ Slide Set in PDF format.   Click here to download combined speakers’ Slide Set in PPT format.
Related Resources:
For Safe Practice 12:
SBAR Technique for communication: A situational briefing model
Frequency of failure to inform patients of clinically significant outpatient test results
Critical Results Reporting. IHI Improvement Map
Are You Listening...Are You Really Listening?
For Safe Practice 13:
Promoting best practice and safety through preprinted physician orders
Cutting the Use of Dangerous Abbreviations: SSM Health Care
ISMP's List of Error-Prone Abbreviations, Symbols, and Dose Designations
Are verbal orders a threat to patient safety?
For Safe Practice 14:
Applying strategies that focus on laboratory specimen labeling errors can significantly reduce specimen identification errors
A quality initiative to decrease pathology specimen-labeling errors using radiofrequency identification in a high-volume endoscopy center
The Henry Ford Production System: reduction of surgical pathology in-process misidentification defects by bar code-specified work process standardization
For Safe Practice 15:
Endorsing Preferred Practices and Performance Measures for Measuring and Reporting Care Coordination
Facts about Speak Up™ Initiatives
BOOSTing Care Transitions Resource Room
Effective Interventions to Reduce Rehospitalizations: A Compendium of 15 Promising Interventions
Homeward bound: nine patient-centered programs cut readmissions
The Importance of Discharge Planning
Nursing Home Value-Based Purchasing Demonstration
For Safe Practice 16:
Leapfrog CPOE Evaluation Tool
Saving lives, saving money: the imperative for computerized physician order entry in Massachusetts hospitals
LEARNING OBJECTIVES: SP 12: Understand how to ensure that healthcare information, such as critical test results, is provided in a timely manner and in a clearly understandable form to patients and to all of the patient’s healthcare providers/professionals who need that information to provide continued care. SP 13: Learn how to incorporate within your organization safe, effective communication strategies to include order read-back and a standardized list of "Do Not Use" abbreviations. SP 14: Describe how to implement standardized policies, processes, and systems to ensure accurate labeling of radiographs, laboratory specimens, or other diagnostic studies. SP 15: Discuss the clinical and operational pearls from the Reengineered Discharge (RED) program for a comprehensive patient discharge plan. SP 16: Understand the importance of implementing a computerized prescriber order entry (CPOE) system built upon the foundation of evidence-based care, readiness of healthcare organization staff and independent practitioners, and an integrated information technology. CE Participation Documentation For CE credit information, please click here.	Register: Click here to register for this Webinar.  When:   November 19, 2009 1:00 p.m. - 2:30 p.m. ET We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to help@safetyleaders.org with the session title in the e-mail message header. Questions about the Webinar series? E-mail help@safetyleaders.org or call 512-457-7676 between 9:00 a.m. and 4:30 p.m. CT. Need technical assistance with registration? Call 512-457-7605 between 9:00 a.m. and 4:30 p.m. CT.

Introduction
	Hayley Burgess, PharmD Welcome and Safe Practice Overview Hayley Burgess, PharmD, is the Director of Performance Improvement, Measures, Standards, and Practices for TMIT. As the team leader at TMIT coordinating the update to the National Quality Forum Safe Practices for Better Healthcare that was released in 2009, she also plays an instrumental role in the development and management of the Leapfrog Safe Practices Program supported by TMIT. Read more...

Speakers
	David W. Bates, MD, MSc Topic: Achieving Success with CPOE David W. Bates, MD, MSc, is an expert in patient safety and in using information technology to improve clinical decision-making, patient safety, quality-of-care, and cost-effectiveness. A practicing general internist, Dr. Bates is Chief of the Division of General Internal Medicine at Brigham and Women’s Hospital in Boston, a Professor of Medicine at Harvard Medical School, and a Professor of Health Policy and Management at the Harvard School of Public Health, where he co-directs the Program in Clinical Effectiveness. He also serves as Medical Director of Clinical and Quality Analysis for Partners HealthCare System. Read more...
	Kimberly Visconti, RN Topic: Using the Re-Engineered Discharge (RED) to Implement NQF Safe Practice 15: Discharge Systems Kimberly Visconti, RN, has been a Discharge Advocate for Project RED (Re-Engineered Discharge) at Boston Medical Center since 2006. She contributed to development of the RED tools and implementation of the RED process at BMC. Read more...
	Peter B. Angood, MD, FRCS(C), FACS, FCCM Topic: Practical Implementation Approaches to Patient Care Information, Order Read-Back and Abbreviations, and Labeling of Diagnostic Studies Peter B. Angood, MD, FRCS(C), FACS, FCCM, is NQF’s first senior advisor on patient safety. In this role, Dr. Angood will guide projects to improve patient safety and quality. He will also provide technical expertise on projects related to the National Priorities Partnership’s goal of improving the safety and reliability of America’s healthcare system. Read more...
	Arlene Salamendra Discussion: Roles for the Patient Advocate Arlene Salamendra is a former Board member and Staff Coordinator of Families Advocating Injury Reduction (FAIR). A number of years ago, she was the subject of a preventable medical error. Since that time, she has devoted a portion of her time to giving support to other patients who have been injured or have lost a loved one, and rectifying the systems errors that lead to preventable medical errors. She is a member of the TMIT Patient Advocate Team. Read more...